Operations Internship

About

Description

The HomeChoice Operations Internship offers recent graduates the opportunity to gain hands-on experience in a fast-paced contact centre environment. Interns will support campaign performance tracking, data analysis, process optimisation, and administrative coordination. Ideal for candidates with strong Excel skills, an analytical mindset, and an interest in operations and customer service.

Responsibilities

• Assisting with daily campaign performance tracking and reporting
• Supporting the administration and coordination of call centre schedules, targets, and incentives
• Helping to identify operational gaps and opportunities for workflow optimisation
• Contributing to data quality checks and accuracy of agent performance records
• Collaborating with supervisors and team leaders to prepare dashboards and insights
• Assisting in documenting processes, SOPs, and performance review feedback loops
• Supporting the use and enhancement of business systems and tools used in the contact centre

Qualifications

• A relevant diploma in Business Administration, Business Systems, or Mathematical Technology
• Strong proficiency in Microsoft Excel and general comfort with business software
• Analytical mindset and comfort working with data
• Excellent written and verbal communication skills
• Interest in contact centre operations and customer-focused environments

Application instructions:

• Click the green button to apply